| xSixOneNinex | xSixOneNinex Member 2002-Oct-3 2:05 pm cable modem green light not staying litDoes this mean that I set up something wrong (just got cox internet service) or is it an issue with cox? they said the account is active, but is it maybe an issue with a filter on the main cox cable "green box" outside of the home? |
· actions · 2002-Oct-3 2:05 pm · | |
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justauser$ Member 2002-Oct-3 2:19 pm Don't sweat it. |
· actions · 2002-Oct-3 2:19 pm · | |
| xSixOneNinex | xSixOneNinex Member 2002-Oct-3 2:23 pm Its not on solid green, havent gotten it to do so yet. |
· actions · 2002-Oct-3 2:23 pm · | |
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justauser$ Member 2002-Oct-3 2:29 pm Before you get a truckroll, call support. But if that's who you called, double check the connections and all. Was it coax you supplied or them? |
· actions · 2002-Oct-3 2:29 pm · | |
| xSixOneNinex | xSixOneNinex Member 2002-Oct-3 2:44 pm Just used the existin coax for the cable tv. I used the splitter that cox supplied with startup kit. Maybe its an issue with existing coax being old? I spoke to a couple of technicians, one of which says cant tell till someone comes by to check, another says that theyve experienced new setups not working because of a filter they need to remove from main green box outside of the house. That filter i guess will cause me not to get uploads i think? |
· actions · 2002-Oct-3 2:44 pm · | |
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justauser$ Member 2002-Oct-3 2:47 pm Possible. I'd get a new piece of coax too. It's not expensive. All it takes is a little damage to cause a world of hurt. |
· actions · 2002-Oct-3 2:47 pm · | |
| anonymous229 | anonymous229 to xSixOneNinex Member 2002-Oct-3 3:36 pm It Could Be anything from the the Coax, filter, or a problem with the Account. I had this problem about a week after Cox intalled it here. |
· actions · 2002-Oct-3 3:36 pm · | |
| xSixOneNinex | xSixOneNinex Member 2002-Oct-3 4:42 pm Thx anonymous22. I did try directly w/o splitter, same result. Ill check on the type of coax....how can you tell? The cable modem is registered, Im pretty sure. |
· actions · 2002-Oct-3 4:42 pm · | |
| cablemoose | cablemoose Member 2002-Oct-4 9:13 pm Also make sure it is RG6 and NOT RG59 Coax (Like Anon said). Filters should not be preventing your modem from synching up to the network. Although it seems anything is possible these days. How is your TV picture? Any "snow" etc? If you rule all of this out then I'm certain it's a problem past your "green box" in which a cable tech will need to resolve. Good luck!! [text was edited by author 2002-10-04 21:17:36] |
· actions · 2002-Oct-4 9:13 pm · | |
| xSixOneNinex | xSixOneNinex Member 2002-Oct-7 2:53 pm Problem is resolved: There were 2 filters total that had to be removed. The first one was at the telephone pole, which was removed sometime during the week, the other was at the side of the house where the main cable comes from. Opened up a panel on the side of the house, removed a cylinder looking filter. All is good now. |
· actions · 2002-Oct-7 2:53 pm · | |
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chadrob30 to xSixOneNinex Premium Member 2002-Oct-8 12:31 am did you do a self install or did you have Cox come out and do it? if they did it they should have picked up on this right away... |
· actions · 2002-Oct-8 12:31 am · | |
| 08034016 (banned) | 08034016 (banned) to xSixOneNinex Member 2002-Oct-8 11:31 am said by xSixOneNinex: removed a cylinder looking filter. if it looked like this picture »Cable Modems and Wiring Issues »Trap acid [text was edited by author 2002-10-08 11:32:40] |
· actions · 2002-Oct-8 11:31 am · | |
| xSixOneNinex | xSixOneNinex Member 2002-Oct-8 11:56 am Yes, it looks very similar to that high pass filter shown on your link. Just surprised that they didnt check for that earlier. |
· actions · 2002-Oct-8 11:56 am · | |
| 08034016 (banned) | 08034016 (banned) Member 2002-Oct-8 12:01 pm said by xSixOneNinex:Yes, it looks very similar to that high pass filter shown on your link. Just surprised that they didnt check for that earlier. Glad to here your connection is working tomorrow look for a poll/survey on cox that 2kmaro will put up.. you will be surprised the smallest little things that get left out. post a line quality acid |
· actions · 2002-Oct-8 12:01 pm · | |
| cablemoose | cablemoose to xSixOneNinex Member 2002-Oct-9 9:25 pm Great...Guess that explains when I had the "competitions" service they did exactly the same thing...removed the filters. At the time it gave me the expanded for the price of the basic. At the time I had a very knowledgable (but upset) tech who had dealt with a dozen problems all "contractor/installer" created. Can't say I blame him either. |
· actions · 2002-Oct-9 9:25 pm · | |
